Woodland Roots Ltd
Registered Address: B1 Vantage Park, Old Gloucester Road, Hambrook, BS16 1GW
Email: hello@woodlandroots.co.uk
Contact: Thomas Wright – 07472 030558
Website:https://www.woodlandroots.co.uk
Company Registration Number: 15501182
ICO Registration: ZB720090
Introduction
Woodland Roots Ltd takes data protection seriously. Our website www.woodlandroots.co.uk may collect certain personal data to provide our services effectively.
If a customer, client, or organisation wishes to purchase a product, gift voucher, or use certain services via our website, we may require additional information with their consent.
All personal data processing by Woodland Roots Ltd is carried out in accordance with the UK General Data Protection Regulation (UK GDPR) and relevant UK data protection laws.
This Privacy Policy explains how we collect, use, and store personal information when you purchase physical products, physical gift vouchers, or interact with our services.
What Information We Collect
We may collect the following personal information when you purchase a physical product, physical gift voucher, or interact with our store or website:
Contact Information
Name, email address, phone number, and postal or delivery address.
Payment Information
Billing address and payment details (processed securely via Stripe).
Woodland Roots Ltd does not store full card details.
Purchase Details
Information about the items or gift vouchers purchased, including recipient details if provided.
Communication Records
Correspondence between you and us relating to your order, enquiry, or feedback.
Technical Information
Limited information collected automatically through cookies (e.g., device type, browser, and site interactions) to improve performance and usability.
How We Use Your Data
We use your personal information for the following purposes:
Order Fulfilment: To process, package, and deliver your physical product(s) or physical gift voucher(s).
Customer Service: To respond to enquiries and resolve issues related to your order or experience.
Marketing (Optional): To share updates about new courses, products, or offers, if you have opted in to receive marketing communications.
Legal Obligations: To comply with tax, accounting, and other legal requirements.
Business Improvements: To review and improve our services and customer experience.
Lawful Basis for Processing Personal Data
Under the UK GDPR, we process your personal data based on the following lawful bases:
Contractual Necessity: To fulfil our agreement with you when you purchase a product or voucher, including processing payments and arranging delivery.
Legal Obligation: To comply with UK tax, record-keeping, or fraud-prevention requirements.
Consent: Where you have opted in to receive marketing communications. You may withdraw consent at any time.
Legitimate Interests: For business purposes such as customer communication, quality assurance, and website improvement, where your rights and freedoms are not overridden.
Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
We may share data with trusted third parties only where necessary to fulfil your order or operate our business:
Service Providers: Delivery and courier companies to fulfil product or voucher orders.
Payment Processor: Stripe securely processes all online payments. Your payment data is handled in accordance with Stripe’s Privacy Policy.
Legal Authorities: If required by law or to protect our rights, property, or safety.
How We Store Your Information
Personal data is securely stored in encrypted cloud storage managed by Woodland Roots Ltd.
Access is limited to company directors who determine data retention and deletion schedules.
Woodland Roots Ltd will delete personal information related to course sessions once the service has been completed, unless legally required to retain it.
Purchase and transaction records are retained for 6 years, in accordance with UK law and accounting regulations.
After this period, personal data will be securely deleted.
Cookies
Our website uses cookies to enhance performance, track form submissions, and analyse site usage.
A Cookie Consent option is displayed when you first visit our website, allowing you to manage your preferences.
Cookies do not identify individuals personally but provide general information on website interaction to help improve user experience.
Access to cookie analytics is restricted to Thomas Wright and any approved marketing personnel for limited marketing analysis purposes only.
Your Data Protection Rights
Under data protection law, you have the following rights:
Right of Access: You can request copies of your personal data.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your data in certain circumstances.
Right to Restrict Processing: You can ask us to limit the use of your data.
Right to Object: You can object to processing based on legitimate interests.
Right to Data Portability: You can request that we transfer your data to another organisation or to you.
You do not have to pay to exercise your rights. We will respond to all requests within one month.
How to Complain
If you have concerns about how we use your data, please contact us first so that we can address the issue swiftly:
Woodland Roots Ltd
B1 Vantage Park, Old Gloucester Road, Hambrook, BS16 1GW
Telephone: 07472 030558
Email: hello@woodlandroots.co.uk
Contact: Thomas Wright
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
Policy Updates
Woodland Roots Ltd may update this Privacy Policy from time to time due to changes in the law or in how we operate. Any updates will be published on our website.
Last updated: 16th October 2025
Next review date: October 2027
Version: 2.0