Frequently Asked Questions
Clear answers about our outdoor sessions, venues, safety standards, and booking procedures.
Bookings, Payments & Logistics
How do I book a session or course?
Public courses, holiday clubs, and outdoor first aid training can be booked directly online via our site. For schools, youth organisations, corporate team building, or bespoke private groups, hit Request a Custom Proposal or drop us a message.
How do weekly programmes and Flexi-Passes work?
Our Home Ed Woodland Academy uses a flexible booking system. Families can buy a 3, 6, or 12-session Flexi-Pass (the 6 and 12-session Flexi-Passes include a free WILD Passport booklet) to pick and choose dates that work for them. Single drop-in sessions are also available if space allows.
How does priority re-enrolment work?
Existing Home Ed families get automatic Priority Access to re-enrol 48 hours before new session dates are released to the general public.
Where do sessions take place?
Most outdoor sessions run at our private woodland base on the Llanforda Estate or at Treflach Farm near Oswestry. Qualified first aid training takes place in our classroom at, and on the grounds of, Treflach Farm. We also bring mobile setups directly to client venues.
What should participants wear and bring?
Dress for the weather with layers, waterproof outerwear, and sturdy footwear (hiking boots or wellies). Bring a refillable water bottle and any personal snacks. Full kit lists are emailed prior to the courses.
What if my child is nervous or new to this?
That is completely fine! Our sessions are well-paced, calm, and supportive, letting participants build confidence at their own speed.
What happens if we are running late?
Please message us as soon as possible. Because outdoor sessions start with essential safety briefings, late arrivals may miss critical instructions.
What happens if the weather is bad?
Sessions run in almost all weather—proper shelters, tarps, and fires are part of the experience! If extreme or unsafe weather (like severe winds) forces a cancellation, we will contact you in advance to reschedule or discuss options.
Can I pay in instalments?
Yes, we support PayPal Pay Later at checkout for eligible online bookings so you can split the cost.
Do you accept childcare vouchers?
At present, Woodland Roots cannot accept childcare vouchers.
Safety, Ratios & Qualifications
Are your instructors qualified and DBS-checked?
Yes. Every session is designed and led by Tom Wright. I hold NCFE Level 2 Bushcraft, Archery GB, and FAA Level 3 Outdoor First Aid qualifications, alongside a Level 3 Award in Education & Training. All staff hold Enhanced DBS clearance on the Update Service.
Are you insured?
Yes, Woodland Roots holds £10M Public Liability Insurance and completes detailed risk assessments for every activity.
What are your instructor-to-participant ratios?
We strictly cap group sizes based on age, activity type, and risk level—especially for tool use and firecraft. Keeping groups small ensures every participant gets the direct guidance, hands-on support, and quality instruction needed to learn safely and build confidence.
Are sessions drop-off or parent-attended?
It depends on the specific age group and programme. Each booking page clearly states whether a parent or guardian needs to stay or if it is a drop-off session.
Do participants need prior experience?
No prior experience is needed. All sessions start with core safety instructions and basic skills before moving on to practical activities.
How do you handle medical conditions and consent?
All participants (or parents/guardians) complete a medical and consent form before attending so we are fully aware of any allergies, medical needs, or dietary requirements.
Groups, Schools & Mobile Delivery
Do you travel to host sessions at our venue?
Yes! Our mobile setup brings archery, bushcraft, team building, and Mini Medics first aid directly to schools, scout huts, youth clubs, or corporate venues across Shropshire, Mid-Wales, and beyond.
Can content be tailored to badge work or educational criteria?
Yes, we regularly align our youth and school delivery with specific badge requirements (Scouts, Girlguiding, Cadets) or national curriculum outcomes.
Do you offer private group or corporate bookings?
Yes. We design custom team-building days, outdoor workplace workshops, and private group experiences tailored to your goals and timetable.
Online Store & Equipment Orders
What do you sell and where do you deliver?
We offer a hand-picked selection of outdoor gear, practical tools, and learning resources. We ship across the UK using trusted couriers (such as Royal Mail) to ensure reliable delivery to your door.
How long does delivery take?
Orders are typically dispatched within 2 working days. Standard delivery usually arrives in 2–4 working days, with First Class options taking 1–2 working days.
What should I do if my order hasn't arrived?
If your order hasn't arrived within 5 working days of ordering, send us an email with your order number and we will trace it for you immediately.