Store Terms and Conditions

Woodland Roots Ltd

Registered Address: Blount House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NQ
Email: hello@woodlandroots.co.uk
Contact: Thomas Wright – 07472 030558
Website: https://www.woodlandroots.co.uk
Company Registration Number: 15501182
ICO Registration: ZB720090

1. Introduction

These Terms and Conditions apply to all purchases made through the Woodland Roots Ltd online store and partner store embedded interfaces. This includes, but is not limited to, physical products, printed resources, books, equipment, First Aid Supplies, gifts, and gift vouchers.

By placing an order with Woodland Roots Ltd, you agree to be bound by these Terms and Conditions. The most up-to-date version will always be available on our website.

These Store Terms are separate from, but complementary to, our Booking Terms and Conditions.

Details of delivery, returns, and refunds are set out in our Store Delivery Information and Store Return Policy.

2. Products Covered

Our online store and partner store interfaces may include:

  • Outdoor equipment, clothing, and accessories

  • Books, printed resources, and learning materials

  • First Aid Supplies, trauma gear, defib equipment, and refills (fulfilled via our partner supplier, Jax First Aid)

  • Gifts and branded merchandise

  • Physical gift vouchers

  • Other physical products listed on the website

Product availability may change, and we reserve the right to withdraw or replace products at any time.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, and prices are accurate and up to date.

Please note:

  • Colours, materials, and finishes may vary slightly due to natural materials, manufacturing differences, or screen display settings

  • Images are for illustrative purposes only unless otherwise stated

  • Medical equipment specifications and kit contents are subject to manufacturer update and compliance standards

If we identify an error in product information or pricing after an order has been placed, we will contact you as soon as possible to offer a correction, refund, or alternative.

4. Pricing and Payment

  • All prices are listed in GBP (£).

  • Main store prices are shown inclusive of VAT where applicable.

  • First Aid Supplies may be displayed net of VAT ('ex VAT') on product cards, with VAT clearly calculated and added at checkout.

  • Payment must be made in full at the time of ordering.

  • Orders containing First Aid Supplies are processed through a dedicated secure partner checkout separate from main store orders.

  • We reserve the right to change prices at any time, but confirmed orders will be honoured at the price paid.

5. Gift Vouchers

Validity

  • Gift vouchers are valid for 12 months from the date of purchase unless stated otherwise

  • Vouchers must be redeemed within the validity period; expired vouchers cannot be accepted

  • Woodland Roots Ltd is not responsible for lost, stolen, or unauthorised use of gift vouchers

Redemption

  • Gift vouchers can be redeemed against eligible Woodland Roots Ltd courses or main store products as stated on the voucher or product page

  • Vouchers cannot be exchanged for cash or refunded

  • Vouchers can only be used in a single transaction; any remaining balance will be forfeited

  • Voucher codes must be entered at checkout or at the point of booking

  • Gift vouchers cannot be redeemed against partner-fulfilled First Aid Supplies orders processed via separate partner checkout

Transferability

  • - Gift vouchers may be gifted to another person prior to redemption

  • The person redeeming the voucher must meet any course- or product-specific requirements

  • Vouchers cannot be transferred once redeemed against a booking or order

Cancellations Using Gift Vouchers

  • If a course booking made using a gift voucher is cancelled in line with the applicable cancellation terms, the voucher may be reactivated provided it is still within its validity period

6. Delivery

Delivery options, costs, and estimated timescales are shown clearly at checkout and are detailed on our Store Delivery Information page.

Key points:

  • Main store items are packed and dispatched from our base in Oswestry, Shropshire.

  • First Aid Supplies are dispatched directly from our partner supplier's medical warehouse (Jax First Aid).

  • We currently deliver to UK addresses only.

  • Dispatch times vary by product type and warehouse location.

  • Risk of loss or damage passes to you once the order has been dispatched.

  • Delivery times are estimates and may vary due to postal or courier delays.

Woodland Roots Ltd and its fulfilment partners are not responsible for delays caused by third-party delivery services.

7. Remote and Rural Deliveries

Some remote or rural locations may experience longer delivery times. If we or our fulfilment partners are unable to deliver to your address using the selected method, we will contact you before dispatch to discuss alternatives.

8. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, or incorrect, please contact us at hello@woodlandroots.co.uk within 7 days of delivery, providing:

  • Your order number

  • A description of the issue

  • Clear photographs where appropriate

We will assess the issue and offer a replacement, repair, or refund in line with your statutory rights. Where faulty items relate to partner-fulfilled First Aid Supplies, we will coordinate direct return or replacement with the medical warehouse.

9. Returns and Refunds

Returns and refunds are handled in line with UK consumer law and our Store Return Policy.

Please note:

  • Sterile medical supplies, eye wash, burn care, and single-use hygiene items cannot be returned once opened or unsealed due to health and safety regulations.

  • Some items (such as personalised or made-to-order products) may not be eligible for return unless faulty.

  • Gift vouchers are non-refundable.

  • Authorised returns must be sent to the correct specified address (Oswestry base or Jax First Aid warehouse) as advised during the returns process.

If you wish to discuss a return, please contact us before sending any items back.

10. Customer Responsibilities

You are responsible for ensuring that all order details provided at checkout are accurate, including delivery address, email address, and contact information.

Woodland Roots Ltd cannot be held responsible for delays, loss, or additional costs arising from incorrect or incomplete information supplied at the time of purchase.

11. Data Protection

We take data protection seriously. Personal information collected during the ordering process is handled in accordance with UK GDPR and shared only as necessary to fulfil your order (including with our partner supplier Jax First Aid for First Aid Supplies orders).

For full details, please refer to our Privacy Policy.

12. Complaints

If you have a complaint or concern relating to a store purchase, please contact us in the first instance at hello@woodlandroots.co.uk. If required, you may request our Dispute and Complaints Policy.

13. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability where it cannot be limited or excluded under UK law.

Woodland Roots Ltd is not liable for indirect or consequential losses arising from the use or misuse of products purchased through the online store or partner store.

14. Amendments

Woodland Roots Ltd reserves the right to amend these Store Terms and Conditions at any time. The most current version will always be available on our website.

Last updated: 3rd November 2026
Next review date: November 2027
Version: 2.2